How MedStaff Cut Fill Time by 90%

MedStaff Solutions, a healthcare staffing agency with 2,000+ nurses and CNAs, transformed their operations with StaffUP. Here's their story.

The Challenge

Before StaffUP, MedStaff's coordinators spent 4+ hours daily making phone calls to fill open shifts. With hospitals demanding faster response times and staff increasingly ignoring phone calls, something had to change.

"We were leaving voicemails that never got returned," says Operations Director Maria Santos. "By the time we filled a shift, we'd made 30-40 calls. It was exhausting and inefficient."

The Solution

MedStaff implemented StaffUP's automated SMS and voice notification system. Now, when a shift opens, the system instantly notifies qualified nurses based on their skills, certifications, location, and availability preferences.

The Results

Fill Time: From 2 Hours to 12 Minutes

Average time to fill an open shift dropped from over 2 hours to just 12 minutes. The system contacts 50+ qualified nurses simultaneously, and the first to respond gets the shift.

No-Shows Down 73%

Automated confirmation reminders 24 hours and 2 hours before shifts dramatically reduced no-shows. Workers who can't make it now cancel early enough to find replacements.

Coordinator Time Freed Up

Staff who previously spent half their day on the phone now focus on client relationships and worker retention. MedStaff reassigned two coordinators to business development roles.